Many people are uncomfortable facing tough managerial situations such as giving negative feedback, taking an unpopular stance, or handling difficult situations and people. Without strategies in place to manage these difficult situations, it’s easy to become overwhelmed and react poorly. Learning the right strategies to deal with difficult circumstances enables managers to courageously approach conflict in an unemotional way and influence others to do the same. The resulting conversations create a more productive environment filled with employees and leaders willing to compromise and provide specific and meaningful feedback. This workshop is designed to work through multiple strategies and formulas to help participants remain cool under pressure, navigate difficult situations, and practice giving and receiving feedback.

What You’ll Learn

In this Live Online workshop, you’ll discover how to share information and viewpoints openly and directly, and how to skillfully give and receive constructive feedback. Learn the best ways to navigate difficult people and difficult situations by using a six-step process to remain cool under pressure.

How It Will Help You

This workshop is designed to work through multiple strategies and formulas to help participants remain cool under pressure, navigate difficult situations, and practice giving and receiving feedback. It will also provide you with the courage to face new challenges and difficult situations as they arise.

At the completion of this session, you will be able to:

• Share information and viewpoints openly and directly
• Navigate difficult people and difficult situations
• Skillfully give and receive constructive feedback
• Use a six-step process to remain cool under pressure

Agenda:

• Webinar Opens: 3:45 PM 
• Program Begins - 4:00 PM
• Program Ends - 6:00 PM