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  • 11 Jun 2021 8:13 PM | Anonymous member (Administrator)

    Position Title: Leadership Development Officer

    Organization Name: Boys & Girls Clubs of America

    Level: Senior Level

    Position Description

    Under the limited supervision of the Chief Operations Officer, the Leadership Development Officer is responsible for providing strategic leadership, direction and oversight for the development, implementation, delivery and evaluation of the “next generation” leadership development programs designed to advance the performance capabilities of over 1,100 local organizations. Working in collaboration with BGCA’s CEO, Chief Operations Officer, and leaders of other Field Operations Service Units (Field Services, Metro Services, Emerging Markets, Military & Outreach Services) the Leadership Development Officer will lead the Executive Development Services (EDS) Team, the Board Engagement Team (BET), and Learning Technologies team to position key local Club professionals to perform at high levels.

    TRAVEL: Travel estimated at 40 - 50% (can be up to 8 - 10 days or more in a month – including weekends - depending upon scheduling requirements).


    Oversee development and delivery of a world-class affiliate Leadership Development Strategy

    • In leadership of the Executive Development Services (EDS) and Board Engagement (BET) teams, the Chief Development Officer will provide direction in the development and delivery of effective programs and initiatives to build skills across all levels of leadership for local affiliates
    • Provide leadership and direction to ensure initiatives and strategies effectively build not only high-performing individuals, but also high–functioning leadership teams consisting of the CEO and Board Chair (BC)
    • Lead and facilitate a regular review of all leadership development strategies to include participant satisfaction, alignment with Movement-wide strategies, Return on Investment (ROI), and the impact on Key Performance Indicators
    • Recommend high level reward and recognition strategies required to recruit and retain high performing leaders at local organizations
    • Provide direction and expertise to develop tools and recommendations to support hiring practices for Chief Executive Officers and other key staff
    • Provide expertise in determining the effective strategies and initiatives needed to individually and collectively advance local Boards
    • Provide high level expertise, tools and resources to evaluate current affiliate leadership bench strength; based on outcomes of evaluation and talent gaps, recommend strategies for development and/or acquisition of talent required to escalate performance
    Lead the affiliate search and acquisition function
    • Lead a team of CEO search specialists who are responsible for supporting the executive talent sourcing function for local Boys & Girls Club organizations
    • Partner with leaders across field operations to develop comprehensive workforce development plans that anticipate potential exits of executive leadership of local Boys & Girls Clubs.
    • Identify recruiting strategies to bring top quality, diverse candidates to the organization in a timely manner
    Lead development and delivery of an integrated professional development system for front-line leaders
    • Oversee development of front-line leaders to ensure effective Club operations and Mission-delivery, and integration of processes to drive the Optimal Club Experience
    • Design and deliver comprehensive programs and experiences to support ongoing development and retention of tale
    • Identify effective processes to accurately assess talent and readiness of high potentials
    • Institute effective management and executive leadership development to ensure a healthy supply of professionals who are available for promotion into management roles and continued development
    Ensure consistent instructional design standards and enable technology capabilities of on-demand and distance learning delivery
    • Lead a team of instructional designers to establish learning design protocols and consistent design elements of core programs
    • Work cross-departmentally and in close collaboration with users in BGCA services to ensure the alignment of learning technologies to mission and strategic initiatives to drive impact and/or organizational effectiveness
    • Ensure support to more than 60,000 professionals across Boys & Girls Clubs’ Movement in conjunction with the schools aligned to Spillett Leadership University (SLU) and to BGCA SLU administrators, including major learning events and offerings
    Create network of world-class learning partners to support execution of the development strategy
    • Conduct ongoing business and individual leader development needs
    • Curate relevant and leading institutions for collaboration/partnership opportunities
    • Maintain and scale existing partnerships
    • Support integration of content and alignment of learning outcomes
    • Manage vendor relationships
    • Support Resource Development in funding discussions
    Inform and develop strategies to advance core national priorities
    • Work in partnership with key leaders across the National office and local Clubs to define and activate nationwide strategies to increase key metrics (registered members, ADA, teen membership) across unit types
    • Ensure alignment and execution of strategies to support organizational priorities, programs and professional/board development
    • Provide thought leadership through speaking engagements at regional conferences/other venues and provide and/or support training sessions on topics relevant to building strong organizations and organizational priorities
    • Assist with any other special assignments as assigned by the President and CEO, and/or Chief Operations Officer
    • Provide staff support to the Talent & Leadership Capabilities of the Board of Governors
    • Support Board of Governors and National Trustee meeting as requested
    Integrate Program(s) with existing programs to ensure alignment and consistent messaging across leadership development continuum
    • Manage the integration of new initiatives across core learning programs, with key learning platforms from other services
    • Ensure critical linkages between Board, Executive, and Front-line Development
    • Create the criteria and map the stages or sequences for moving through leadership development offerings (pre-requisites, etc.).
    Provide leadership and expertise in the development of a comprehensive affiliate leadership performance management and measurement program
    • Connect evaluation of program outcomes to local organization performance indicators such as average daily attendance (ADA), revenue growth, and membership growth.
    • Provide program performance data to resource development team, BGCA’s leadership team, BGCA’s Board of Governors (BOG) and Trustees and other stakeholders in monthly scorecard and annual data reports.
    Produce Business Results (Goals below will be set or reset annually based on prior outcomes)
    • Reduce Movement-wide CEO/CPO turnover.
    • Increase revenue for organizations with new CEO/CPO year over year.
    • Effect same organization increases in ADA, sites, and frequency of attendance.
    • Increase Movement-wide board engagement as evidenced by board giving and fundraising.
    • Manage the Business Operations of the Service
    • In partnership with Chief Operations Officer, the Senior Vice President serves as the conduit for information management with resource development, Corporate leadership, donors, board, trustees and other stakeholders
    • Provide budget information as needed
    • Demonstrate BGCA mission-driven values of integrity, excellence and inclusion and integrate into work environment and ways of work.
    • Adhere to organizational policies and procedures as described in BGCA’s Employee Handbook, Ethics Policy and elsewhere.
    • Direct responsibility of supervising and directing the Executive Development Services Department

    • Master’s degree from an accredited college in the area of business administration, human resource development, organizational development, organizational psychology or equivalent experience preferred. Bachelor’s degree required.
    • Minimum of ten (10) years in consulting and management, and minimum of five (5) years direct experience with leadership/talent development.
    • Demonstrated successful experience developing and executing a sustainable leadership capacity-building program.
    • Strong analytical skills, ability to interpret performance analytics
    • Extensive change management experience in large distributed organizations.
    • Organizational wide program development in leadership capability programs with a track record of success and sustainability.

    How to Apply
    Apply online at

  • 17 May 2021 7:27 AM | Anonymous member (Administrator)

    Position Title: Senior Organizational Effectiveness Consultant

    Organization Name: Kaiser Permanente

    Level: Senior Level

    Position Description
    Empowering People to Improve Health At Kaiser Permanente our organization is all about people – as individuals and as a team. We may be 200,000+ employees and physicians strong, but we act as one when it comes to empowering our members, colleagues, and communities to achieve their goals.

    Senior Organizational Effectiveness Consultant, Atlanta, Georgia

    In this role, you will be responsible for designing, implementing, and integrating programs to drive a strong performance culture including selection, development, performance management, and compensation of leadership talent. Responsibilities include designing and developing region-wide talent assessment and succession planning processes, selecting and implementing 360 degree assessment tools and feedback processes, and providing coaching and support to managers and high potential leaders in creating strong, actionable development plans. Other duties include designing and implementing best-in-class leadership development strategies and programs, selecting and implementing selection assessment tools for hiring leadership talent, aligning compensation with high performance, and providing consultation and facilitation for executive strategic planning. In addition, you will continually build the company’s human capital and encouraging development.

    Qualifications Include:

    • At least fifteen years of progressive experience in Leadership Development and Organizational Effectiveness 
    • At least ten years of experience managing the work of others 
    • At least five years of experience working with executives 
    • Three or more of the following certifications (e.g. SPHR/PHR, MBTI, Hogan, 360-feedback, change management, executive coaching) preferred 
    • A master’s degree in HRD/OD or related field, or six years of experience in a directly related field with a high school diploma or GED 
    • Outstanding facilitation and presentation skills 
    • Demonstrated consultation skills and the ability to effectively manage client relationships with leaders at all levels 
    • Demonstrated expertise in leadership development and organizational effectiveness principles and methodologies (e.g. strategic planning, succession planning, assessment, development planning, executive coaching, executive selection, change management) 
    • Health care consulting experience preferred 

    For immediate consideration, please visit for complete qualifications and job submission details, referencing job number 949849.

    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    This position supports Kaiser Permanente’s code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures.

    Discover what it’s like to be part of an industry-leading organization driving innovative care and technology. Get social with us and see what people are saying! Glassdoor and LinkedIn: Kaiser Permanente Facebook: Kaiser Permanente Thrive Twitter: @KPCareers YouTube: Kaiser Permanente Careers

    How to Apply
    For immediate consideration, please visit for complete qualifications and job submission details, referencing job number 949849.

  • 10 May 2021 7:49 AM | Anonymous member (Administrator)

    Position Title: Sr. Training Specialist

    Organization Name: Kaiser Permanente

    Level: Senior Level

    Position Description
    Making Each Interaction Extraordinary Functioning as a liaison between our members, employer groups, providers, brokers, and internal customers, our customer service groups are the face and voice of Kaiser Permanente. They play a vital role in explaining our offerings, policies, and procedures as well as meeting the needs of our members across the country.

    Sr. Training Specialist Duluth, Georgia

    In this role, you will be responsible for designing and delivering learning solutions and programs to develop skills and improve job performance. You will directly support the execution of strategic priorities in the appointment scheduling and member services contact centers. In addition, you will provide structure and work direction to junior-level training roles.

    Qualifications Include:

    • At least six years of experience in a call center or training role
    • Experience using EPIC
    • Experience with insurance, benefits, and claims
    • Training delivery and evaluation experience
    • Instructional design experience
    • A bachelor’s degree in a related field or four years of experience in a directly related field with a high school diploma or GED
    • Computer proficiency (e.g. Excel, Work, PowerPoint)
    • Training Certification preferred (e.g. CPLP, CPTD, Certification in Instructional Design)

    For immediate consideration, please visit for complete qualifications and job submission details, referencing job number 889070.

    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    This position supports Kaiser Permanente’s code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures.

    Discover what it’s like to be part of an industry-leading organization driving innovative care and technology. Get social with us and see what people are saying! Glassdoor and LinkedIn: Kaiser Permanente Facebook: Kaiser Permanente Thrive Twitter: @KPCareers YouTube: Kaiser Permanente Careers

    How to Apply
    For immediate consideration, please visit for complete qualifications and job submission details, referencing job number 889070

  • 22 Apr 2021 7:37 AM | Anonymous member (Administrator)

    Job Title: Instructional Designer

    Organization Name: Ameris Bank

    Position Description
    Ameris Bank is a high-performing community bank providing an exceptional customer experience with well trained, empowered employees. The Instructional Designer is responsible for consulting with assigned clients to conduct learning needs analysis for an identified target audience, complete detail level design documents to address knowledge and/or performance gaps, and to develop training materials to support learning that will foster accelerated change, drive improved performance and enable more effective decision-making. Assume project management responsibility for the on-time completion of high-quality learning deliverables. Propose innovative and effective learning solutions for assigned curriculum to L&D Director. Conduct training sessions as required.

    Required Knowledge, Skills and Competencies:

    • Proven ability to develop training that incorporates adult learning theories, visual learning design, and interactive training techniques.
    • Instructional Design Certification
    • Strong oral/written communication and editing skills.
    • Strong knowledge of adult learning principles and ability to convey information and concepts through a variety of learning methods
    • Strong classroom and virtual instructor-led facilitation and presentation skills
    • Ability to lead projects, work independently and manage multiple projects simultaneously
    • Strong proficiency using Microsoft Office suite of tools
    • Excellent skills in problem-solving, interpersonal communication, writing/editing, planning, organization, time management, multi-tasking, productivity, and efficiency

    Industry and Work Experience:

    • 5+ years' experience overseeing curriculum development
    • Must have experience with development in multiple modes of instruction
    • Experience in creating e-learning with variety of authoring software (i.e. Captivate, Camtasia, Articulate, Audacity, Snag it, Brainshark, WebEx, iSpring)
    • Banking experience preferred


    • Bachelor’s degree in banking, marketing or related field required

    How to Apply
    Apply online here or go to and search under experienced professionals jobs for Instructional Designer.

  • 15 Apr 2021 11:13 AM | Anonymous member (Administrator)

    Title: Instructional Designer

    Organization: Asbury Automotive Group

    Responsibilities and Qualifications
    The Instructional Designer is responsible for contributing to the design, development, and evaluation of learning and development programs and processes including, but not limited to, focusing on the core elements of Asbury’s North Star and Compass initiatives.  This individual will analyze learning needs and desired business outcomes for assigned projects to determine the most appropriate learning objectives, design a learning program to meet those objectives, and develop materials for multiple methods of delivery such as Instructor-Led, Virtual Classroom, eLearning, and blended learning experiences that contribute to Asbury becoming the most guest-centric automotive retailer.

    • Design and develop instructor led, blended learning and virtual training curriculum's as well as accompanying facilitator and participant guides
    • Create supplemental materials such as videos, job aids, simulations, role-pays and other resources using industry-standard tools and software
    • Participate in needs analysis to determine training needs within the organization
    • Work with Subject Matter Experts (SMEs) to identify and capture learning content
    • Understand current instructional design best practices and put them into practice
    • Design, develop, and analyze assessments, evaluations, and surveys
    • Support the administration of the organization’s Learning Management System
    • Participate in needs analysis to determine training needs within the organization
    • Ensure the quality and consistency of course content throughout a course life cycle
    • Help develop and manage learning and development standards, ensuring all documentation, processes, and other deliverables across the learning solution disciplines meet these standards
    • Remain aware of all emerging instructional technologies and make recommendations about when to adopt systems to continue to offer the best learning experience possible
    • Other duties to be determined by manager
    • Treat all co-workers professionally and with respect
    • Maintain outstanding attendance and punctuality
    • Adhere to company policies and procedures
    • Maintain a clean and organized work area
    • Maintain a professional appearance and adhere to the company dress code
    • Must be at least eighteen years of age
    • Must have a valid Drivers License
    • Must be able to pass pre-employment screening (background and drug)

    How to Apply:
    Apply online at

  • 08 Apr 2021 7:44 AM | Anonymous member (Administrator)

    Position Title: Manager, Leadership Development

    Organization Name: Mattress Firm

    Level: Mid Level

    Position Description

    • Develop a positive relationship with field-facing employees and managers.
    • Act as a coach, liaison and an advisor, to provide learning expertise to employees and managers.
    • Ensure compliance with Federal and State laws and regulations, and corporate policies/processes.
    • Assist in developing performance improvement plans and providing necessary support within the process.
    • Develop, prepare an facilitate necessary materials, content and train-the-trainer sessions to the Directors, Field Development and employees groups as required.
    • Develop criteria for evaluating effectiveness of training activities and regularly monitor and reports results to management, along with recommendations for improvement as appropriate.
    • Design, develop, update, and deliver professional quality presentations and training materials to include classroom trainings, workbooks, job aids, quick reference guides, webinars, videos, VILT, and eLearnings.
    • Monitors and evaluates program’s progress and development by implementing an evaluation and proficiency assessment process that is consistent developmental and feedback standards.
    • Develops and conducts audits to identify training needs and opportunities for performance improvement.
    • Develop and maintain training tracking including participation, costs, and ROI.
    • Perform special projects as needed and perform all duties as deemed necessary for the success of Organizational Effectiveness.

    How to Apply
    E-mail your resume to:

  • 08 Apr 2021 7:30 AM | Anonymous member (Administrator)

    Position Title: Learning & Development Manager

    Organization Name: PGA TOUR Superstore

    Level: Mid Level

    Position Description
    This role is responsible for the creation, curation, and measurement of learning content across our growing retail business. Position will perform in the design, development, implementation, and facilitation of internal training programs to further enhance and support the PGA TOUR Superstore’s culture with Associates at all levels in our Store Operations organization.

    How to Apply
    Apply online at

  • 06 Apr 2021 7:53 AM | Anonymous member (Administrator)

    Position Title: Program Manager, Learning Development

    Organization Name: Institute of Nuclear Power Operations (INPO)

    Level: Mid Level

    Summary of Job Level: Program Manager
    This level of the program manager family applies in-depth understanding of the business and specialty knowledge to analyze the long-term business impact of new/anticipated strategies. Analysis of business objectives and strategic direction to resolve problems is integrated at this level. The business is affected through regularly providing advice or counsel to senior management. This level leads and contributes to operational standards. In addition, this level contributes to the development of innovative approaches to broad design issues that support strategic business objectives.

    Summary of Purpose / Full Job Description Notes:

    • Leads and coordinates the development, management, and improvement of multiple programs, processes and procedures important to the mission and strategy of the organization. Develops high-quality work products, completes assigned tasks, and communicates cross-functionally with internal and external stakeholders. Develops a deep knowledge of programs and processes related to their assigned specialty area.
    • Essential Functions
    • Responsible for all phases of leadership and industry training, except implementation. This may include needs analysis, curriculum development, course design and development, and evaluation of courses serving participants ranging from Boards of Directors to individual contributors.
    • Serve on teams working to build comprehensive leadership development solutions. This includes cross-discipline teams to develop innovative solutions for leadership training, development, and continuous improvement to meet future challenges
    • Develops/revises courses or modules according to Systematic Approach to Training (SAT)/ADDIE principles
    • Prepare comprehensive instructional materials and courseware (e.g. instructional design documents, instructor materials, participant materials, storyboards, templates, models, prototypes, style guides, case studies, simulations, learning modules, video scripts, webinars, social media materials, etc.).
    • Works on teams to design and develop quality learning curricula, courses and courseware for industry-wide training using the full spectrum of learning interventions, methods, and systems that can be used for addressing leadership development learning needs.
    • Work on concurrent projects with senior program manager to design and develop training.
    • Work with senior program manager to develop and execute change management plans for industry training.
    • Interface with a broad spectrum of personnel from senior leadership to subject matter experts (SMEs) in order to identify training needs and develop training solutions
    • Prepare information for meetings, workshops, and seminars
    • Interface with INPO senior managers, utility and other personnel at all levels
    • Participate in industry-related seminars, meetings and workshops to improve knowledge and skills in assigned specialty area
    • Identify gaps and assist in developing action plans to improve programs, processes and procedures including escalation to key stakeholders as necessary
    • Performs other duties as assigned



    • Knowledge and proficiency in Microsoft Office
    • Knowledge of management processes and leadership development
    • Knowledge of adult learning principles and learning styles


    • Good instructional design skills
    • Good communication skills (listen, speak, write)
    • Good analytical and critical thinking skills
    • Good planning, organizational, and time management skills
    • Good interpersonal skills
    • Good conflict management and consensus-building skills
    • Good problem solving skills
    • Good decision making skills
    • Good meeting facilitation skills
    • Proficient in English language


    • Ability to apply systems and strategic thinking skills to the challenges of leadership development within organizations; able to see “the big picture” and apply appropriate learning approaches to the organization’s needs
    • Ability to advise on overarching leadership development strategies and processes to develop participants to expert levels of leadership. Leadership programs include a large corporate learning environment serving learners of all leadership levels focused on the US, but also serving a limited international clientele.
    • Ability to execute the Systematic Approach to Training process to create new learning deliverables or revise existing ones
    • Ability to develop supporting documentation for each phase of the ADDIE process
    • Ability to exercise good judgment and communicate effectively (both orally and in writing)
    • Ability to handle multiple duties and emergent work in a professional, timely manner
    • Ability to work independently as well as in teams/groups
    • Ability to work and maintain confidentiality of highly sensitive/private information
    • Ability to establish and maintain effective, professional relationships
    • Ability to set goals and determine how to accomplish defined results
    • Ability to think strategically
    • Ability to demonstrate full working knowledge of industry concepts, practices and procedures
    • Ability to effectively use and manage technology


    • Procurement and contracting

    Education, Licenses, and Certifications


    • Bachelor’s degree or 4 years of equivalent experience in Instructional Design or Instructional Technology or related field
    • Experience independently designing and developing training in various formats such as eLearning, videos, instructor- led training, and simulations.
    • Experience independently revising and developing new training material by using the systematic approach to training, conducting detailed analysis, working with stakeholders, and performing effectiveness evaluations of training.


    • Masters degree in relevant program
    • Relevant ATD, ISPI, or other professional association certification



    • One year of experience as an instructional designer, instructional technologist, leadership trainer or equivalent.
    • Project planning experience.


    • Two or more years experience as an instructional designer, instructional technologist, leadership trainer or equivalent
    • Experience designing, developing, or revising leadership or communication training
    • Experience in a talent development environment with an organization recognized for its talent development
    • Project management experience and certification
    • Two or more years nuclear plant experience

    Additional Requirements

    • Meet requirements of 10CFR810
    • Pass background check
    • May be required to achieve unescorted access to plants

    How to Apply

  • 24 Mar 2021 11:14 AM | Anonymous member (Administrator)

    Position Title: Instructional Designer/eLearning Designer

    Organization Name: Fortna

    Level: Mid Level

    Position Description
    Instructional Designer/eLearning Designer (Contract/ 6-12 months)


    • Microsoft Office Suite
    • Articulate Storyline 360
    • Adobe Creative Suite (at least Acrobat, Illustrator, Photoshop required)
    • Camtasia Studio


    • Instructional/Multimedia Design or equivalent Designing/creating online learning material
    • Understanding of curriculum structure and organization
    • Authoring effective learning objectives
    • Creating Job Aides
    • Video editing Skillset
    • Conceptualize online learning experiences (including, but not limited to, videos, quizzes, gamification, animation, voice tools and interactions) based on sound instructional theory for promoting the acquisition of knowledge or to assess knowledge.
    • Apply instructional design principles to meet learning outcomes.
    • Transfer information from texts in creative ways to create and scaffold unique online learning experiences.
    • As a strong communicator, you should have the ability to articulate and support design decisions based on the brief and agreed strategy.
    • Produce written scripts of a high standard that demonstrate an understanding of the training outcomes.
    • Create storyboards for online learning experiences based on specified texts, frameworks and outcomes.
    • Ability to modify and manipulate imagery and create custom graphics/motion graphics/info graphics to support instructional design and training needs.

    Primary Responsibilities:

    • Collaborate with relevant stakeholders to create multimedia education content.
    • Participate in brainstorms and discussions surrounding processes, projects and proposals.
    • Participate in, and contribute to, training sessions and workshops.
    • You should be able to juggle multiple projects and adapt to changing priorities and tight schedules.

    Examples: Digital portfolio and/or link to work samples

    How to Apply
    Send resume and portfolio/work samples to

  • 24 Mar 2021 11:10 AM | Anonymous member (Administrator)

    Position Title: Content Development Specialist

    Organization Name: UPS

    Position Description
    The Content Development Specialist is responsible for the design and development of e-learning and blended learning content for enterprise-wide programs using Analysis, Design, Development, Implementation, and Evaluation (ADDIE), and Instructional Systems Design (ISD) guidelines for building effective training and performance support tools. He/She ensures design models include needs and performance analysis, content design and development, implementation, and evaluation tools utilized across the organization.

    The Content Development Specialist conducts front-end training needs assessments to meet recommendation requests for training interventions. The Specialist manages deliverables to ensure design and development specifications align with the statement of work, and in addition, works with various departments (e.g., Human Resources [HR], Operations, Learning Technologies, etc.) to develop an understanding of the work being performed within a business unit and region. The Content Development Specialist also participates in the implementation of learning strategies to effectively and continuously develop the global workforce.

    Responsibilities and Duties

    • Responds to internal customer requests to analyze and evaluate training needs and offer appropriate solution strategies
    • Makes adjustments throughout the project to ensure the successful attainment of the stated learning and training objectives
    • Reviews design solutions to verify identified objectives meet project sponsors’ requirements
    • Coordinates design of pilot classes to disseminate training and learning materials and coordinate logistics for successful deployment
    • Reviews needs and skill gap analyses to determine the process of aligning objectives with identified training and development needs
    • Works with the Learning Technologies Team to define reporting requirements for learning management systems such as the LMS and knowledge management system
    • Assists Organizational Development and Learning group to implement evaluation plan designs for training and learning interventions
    • Coordinates input of the course development team (e.g., Learning Strategy, Learning Technologies, Leadership Development, etc.) and SMEs to create content and assignments applicable to business unit needs and best practices
    • Produces instructional materials for various instructional delivery methods (e.g., classroom, e-learning and written job aids, etc.) to meet project specifications
    • Creates course content outlines in collaboration with designated SMEs to ensure deliverables meet training and learning strategies
    • Gathers data on training needs and learning interventions to integrate design of training materials and programs
    • Writes course content to reflect and expand the scope, sequence, and learning objectives developed through team collaboration

    Knowledge and Skills

    • Instructional Design Knowledge: Applies knowledge of adult learning theory and instructional design to the creation of instructional materials; evaluates existing analysis to identify learning gaps and provide recommendations; assists in the alignment of training to business outcomes; demonstrates ability to identify implementation gaps and provide suggestions for improvement; identifies appropriate measurement to assess learning
    • Multicultural Agility: Recognizes importance of understanding global and cultural diversity; interested in learning about cultural differences that impact business
    • Proficiency in the following technologies:
      • Articulate Storyline
      • HTML
      • XML
      • Camtasia
      • Captivate
    • Projects, Programs or Processes Design and Development: Defines general business requirements for projects and/or processes; modifies or adjusts existing designs; develops working models; describes the impact of not following design specifications
    • Bachelor's Degree (or internationally comparable degree) - Preferred
    • Bachelor’s or Master's Degree in Instructional Design - Preferred
    • Experience demonstrating proficiency with Microsoft Office Suite Products (Access, Excel, PowerPoint, Word) - Preferred
    • Experience with Instructional Design - Preferred

    UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

    How to Apply
    Apply online at

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