Position Title: Sr. Training Specialist
Organization Name: Kaiser Permanente
Level: Senior Level
Making Each Interaction Extraordinary Functioning as a liaison between our members, employer groups, providers, brokers, and internal customers, our customer service groups are the face and voice of Kaiser Permanente. They play a vital role in explaining our offerings, policies, and procedures as well as meeting the needs of our members across the country.
Sr. Training Specialist Duluth, Georgia
In this role, you will be responsible for designing and delivering learning solutions and programs to develop skills and improve job performance. You will directly support the execution of strategic priorities in the appointment scheduling and member services contact centers. In addition, you will provide structure and work direction to junior-level training roles.
- At least six years of experience in a call center or training role
- Experience using EPIC
- Experience with insurance, benefits, and claims
- Training delivery and evaluation experience
- Instructional design experience
- A bachelor’s degree in a related field or four years of experience in a directly related field with a high school diploma or GED
- Computer proficiency (e.g. Excel, Work, PowerPoint)
- Training Certification preferred (e.g. CPLP, CPTD, Certification in Instructional Design)
For immediate consideration, please visit http://kp.org/careers for complete qualifications and job submission details, referencing job number 889070.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
This position supports Kaiser Permanente’s code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures.
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How to Apply
For immediate consideration, please visit https://www.kaiserpermanentejobs.org/job/duluth/sr-training-specialist-full-time-40-hrs-duluth-ga/641/5139766768 for complete qualifications and job submission details, referencing job number 889070