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Content Development Specialist (UPS)

24 Mar 2021 11:10 AM | Anonymous member (Administrator)

Position Title: Content Development Specialist

Organization Name: UPS

Position Description
The Content Development Specialist is responsible for the design and development of e-learning and blended learning content for enterprise-wide programs using Analysis, Design, Development, Implementation, and Evaluation (ADDIE), and Instructional Systems Design (ISD) guidelines for building effective training and performance support tools. He/She ensures design models include needs and performance analysis, content design and development, implementation, and evaluation tools utilized across the organization.

The Content Development Specialist conducts front-end training needs assessments to meet recommendation requests for training interventions. The Specialist manages deliverables to ensure design and development specifications align with the statement of work, and in addition, works with various departments (e.g., Human Resources [HR], Operations, Learning Technologies, etc.) to develop an understanding of the work being performed within a business unit and region. The Content Development Specialist also participates in the implementation of learning strategies to effectively and continuously develop the global workforce.

Responsibilities and Duties

  • Responds to internal customer requests to analyze and evaluate training needs and offer appropriate solution strategies
  • Makes adjustments throughout the project to ensure the successful attainment of the stated learning and training objectives
  • Reviews design solutions to verify identified objectives meet project sponsors’ requirements
  • Coordinates design of pilot classes to disseminate training and learning materials and coordinate logistics for successful deployment
  • Reviews needs and skill gap analyses to determine the process of aligning objectives with identified training and development needs
  • Works with the Learning Technologies Team to define reporting requirements for learning management systems such as the LMS and knowledge management system
  • Assists Organizational Development and Learning group to implement evaluation plan designs for training and learning interventions
  • Coordinates input of the course development team (e.g., Learning Strategy, Learning Technologies, Leadership Development, etc.) and SMEs to create content and assignments applicable to business unit needs and best practices
  • Produces instructional materials for various instructional delivery methods (e.g., classroom, e-learning and written job aids, etc.) to meet project specifications
  • Creates course content outlines in collaboration with designated SMEs to ensure deliverables meet training and learning strategies
  • Gathers data on training needs and learning interventions to integrate design of training materials and programs
  • Writes course content to reflect and expand the scope, sequence, and learning objectives developed through team collaboration

Knowledge and Skills

  • Instructional Design Knowledge: Applies knowledge of adult learning theory and instructional design to the creation of instructional materials; evaluates existing analysis to identify learning gaps and provide recommendations; assists in the alignment of training to business outcomes; demonstrates ability to identify implementation gaps and provide suggestions for improvement; identifies appropriate measurement to assess learning
  • Multicultural Agility: Recognizes importance of understanding global and cultural diversity; interested in learning about cultural differences that impact business
  • Proficiency in the following technologies:
    • Articulate Storyline
    • HTML
    • XML
    • Camtasia
    • Captivate
  • Projects, Programs or Processes Design and Development: Defines general business requirements for projects and/or processes; modifies or adjusts existing designs; develops working models; describes the impact of not following design specifications
  • Bachelor's Degree (or internationally comparable degree) - Preferred
  • Bachelor’s or Master's Degree in Instructional Design - Preferred
  • Experience demonstrating proficiency with Microsoft Office Suite Products (Access, Excel, PowerPoint, Word) - Preferred
  • Experience with Instructional Design - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

How to Apply
Apply online at

 Chapter ChIP Code CH9047

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