Getting Managers to Embrace Training
Zaxby's Franchising requires a licensee's restaurant managers to pass a rigid certification program. After years of resistance, constantly having to find and chase down uncertified managers and force them to train, we decided we needed a better solution. In this session, you will learn how our Licensee Managed Training Program increased compliance by 300%, saved thousands of dollars and produced better training and better managers.
Richard Fletcher, CHT is Sr. Director, Learning and Organizational Development for Zaxby’s Franchising, a franchisor of gourmet chicken restaurants with 550+ locations and 20,000 employees throughout the Southeast. He has been with Zaxby’s since 2003. Richard has responsibilities for overseeing the structures, systems, and processes within the organization to improve organizational effectiveness and is also responsible for identifying, recommending and implementing short and long term strategy for design development and delivery of leadership, team-related, professional, and interpersonal skills development programs.
Richard has over 25 years of executive level experience in sales, operations, organizational development and training with other national companies such as Wolf Camera, Zaxby’s and Sprint PCS.
Richard is a national member of ASTD and President-Elect for the Greater Atlanta chapter. He is an active member of the Council for Hotel and Restaurant Trainers (CHART) and Regional Director for the CHART’s Atlanta Regional Training Forum.
Richard received a Bachelor of Science degree from Auburn University. He is a certified EQ-Iâ, EQ-360â administrator and has received the Certified Hospitality Trainer (CHT) certification from CHART. When he isn’t busy developing people, he loves hitting the links and traveling.
Central Georgia Technical College
3300 Macon Tech Dr.
Building – I, 2nd Floor, Quad A Training Room
Macon, GA 31206
If you do not have access or are unable to register on-line, please call Ann Lear at (478) 757-3517 or e-mail her at firstname.lastname@example.org to register.
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