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Event Details


Chapter Meeting: Care Like a Mouse: Developing Engaged Teams to Deliver Amazing Customer Service

  • 04 Dec 2018
  • 5:00 PM - 8:00 PM
  • The Home Depot Store Support Center (SSC) 2455 Paces Ferry Rd SE, Atlanta, GA 30339

Registration

  • This registration type is open to ATD Members from other cities that wish to attend Greater Atlanta Chapter events while traveling in Atlanta.

Registration is closed

Come join us for our last Chapter Meeting of the Year! Along with our fabulous speaker, we will hear a word from our outgoing President, celebrate our volunteers, give away fabulous prizes, have an opportunity to have a professional headshot taken, and induct our 2019 Executive Board. This is a ‘not to be missed’ event!

Walt Disney proclaimed, "It all started with a mouse.” Although Mickey Mouse was Disney's breakthrough product, 'it' really started with the people who made the mouse. In this Disney inspired session, the author of Care Like a Mouse, pulls back the curtain on Disney's leadership struggles. What makes Walt’s case so interesting is the fact that he had glaring leadership faults that would have destroyed a less capable leader. Discover the unsuccessful leadership approaches Disney tried and abandoned. See what became Walt Disney's leadership 'sweet spot.' Explore the resulting 'castomer™' culture that delivers amazing customer service. Disney magic isn't pixie-dust. It's people-trust. Engage your castomers™ and they can amaze your customers.

Agenda:

5:00 p.m. - Doors open 

5:15 p.m. - 6:00 p.m. - Networking

6:00 p.m. - 8:00 p.m. - Program

8:00 p.m. - Chapter Meeting ends

About Our Speaker: Lenn Millbower

Lenn Millbower, the Mouse Man™ teaches Walt Disney inspired service, leadership and innovation. Lenn spent 25 years at Disney World, starting in Epcot Operations, stage managing at Studios, opening Animal Kingdom, writing training at Disney Institute and leading training at Walt Disney Entertainment. This varied background allows him to align his consulting, keynotes and workshops to any industry. All his clients—including healthcare, retail, nuclear power, government and military—walk away with real-life Walt Disney inspired strategies and applicable tactics. Everything Disney touches seems magical. It isn’t. It’s method. Learn the method and make your own magic.