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Technical Instructional Designer/Trainer (Intradiem)

09 Feb 2021 12:56 PM | Anonymous member (Administrator)

Position Title: Technical Instructional Designer/Trainer

Organization: Intradiem

Position Description
The Technical Instructional Designer/Trainer role is a member of the Customer Learning Services (CLS) group who designs and develops Intradiem’s technical training (i.e., application, implementation, configuration, troubleshooting, etc.) for internal/external customers. This role is 50% instructional design, 20% training delivery, and 30% project engagement.


  • Manage the end-to-end instructional design process (using the ADDIE or other models) to create learning solutions.
  • Develop blended learning programs and content using appropriate design, content and technologies.
  • Design or revise, develop and deliver instructor-led training, and supporting materials, for various types of customer audiences; onsite and remote.
  • Evaluate the effectiveness of training design by creating assessments and evaluations before, during and after training.
  • Develop and use work plans, storyboards, trackers, and other project management tools to successfully complete training projects and materials on time.
  • Participate on cross-functional project teams, ensuring training tasks are executed successfully throughout the project cycle.
  • Collaborate with other training team members to review eLearning solutions that generate ways to meet business metrics.
  • Maintain training documentation, roadmap, and storage.
  • Troubleshoot internal and external customer challenges affecting online training access.
  • Conduct all business in accordance with Intradiem policies and procedures.
  • All other duties as assigned.


  • Ability to manage multiple projects and design materials within limited time constraints.
  • Quick learner, willing to become an expert in using both Intradiem’s software solution as well as design authorware.
  • Self-directed with excellent judgment, strategic thinking, leadership, and the ability to manage risk and competing priorities and deadlines.
  • Excellent organizational, interpersonal, written and verbal communication skills.
  • Proven skill set in needs assessment and the development of learning courses, and ability to incorporate best practice theories of instructional design into practice.
  • Excellent facilitation, presentation and related training delivery skills.
  • Proven track record in creating innovative, high-impact technical-related learning solutions.
  • Proven analytical and problem-solving skills within a technical environment.


  • Bachelor’s degree in Instructional Design, Education, Communication, or related field.
  • At least 3-5 years’ experience working as a technical trainer and instructional designer.
  • Experience with Articulate Storyline and Rise required. Additional eLearning tools using video production (i.e., Premiere Pro or Camtasia) preferred. Advanced skills in MS Office Suite needed.
  • Expertise in delivering instructor-led classroom and web-based training, exhibiting related facilitation skills that engage learning audiences.
  • Experience using mapping software like Visio, Lucidchart, or other is preferred.
  • Experience with a variety of learning management systems and web-based delivery tools such as Zoom, WebEx or Adobe Connect.
  • At least 1-2 years’ experience in the software industry (SaaS), SQL, and Work Force Management preferred.

How to Apply
Please visit the Intradiem website to apply:

 Chapter ChIP Code CH9047

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