Analyzing Performance Gaps: The Gaps Map

Do the demands of developing your clients make you feel as if you need a new tool in your toolbox? If so, join the NE Georgia ASTD GIG and Dick Handshaw to learn Gaps Mapping, a method of identifying and documenting performance gaps in individuals and organizations. During the session participants will view positive video examples of how to conduct an interview and begin completing a Gaps Map.  The key takeaway from this session is asking the correct “Should, Is, Cause” questions in order to obtain performance relationship data and complete the Gaps Map. 

Performance Objectives:

1. Apply the “Needs Hierarchy” to categorize performance needs in your organization.
2. Use known information about a performance gap to begin a Gaps Map in preparation for a client interview.
3. Ask “Should, Is, Cause” questions in a client interview to work toward completion of a Gaps Map.
4. Identify both learning and non-learning causes that will lead to the development of an integrated performance solution.

Bio

Dick Handshaw, President at Handshaw, Inc., is a consultant, speaker, and champion for real innovation and quality in instructional design. He is a pioneer in the field, with more than 30 years of experience as a learning and performance improvement professional and entrepreneur. Dick has served as a consultant for many organizations to help them establish a results-oriented learning strategy, methodology, and practice. Dick is a respected thought leader and has presented at various international conferences such as American Society for Training and Development (ASTD) and International Society for Performance Improvement (ISPI).

 Handshaw, Inc. is a learning services firm which offers a unique set of capabilities beginning with a commitment to sound instructional design and includes custom content development, e-learning, consulting, and technology services which are focused on achieving improved business results. Handshaw, Inc. was founded in 1985 and is a privately-held company based in Charlotte, NC.

The Busbee International Technology Center at Gwinnett Technical College

Building 700, Room 1203

If coming East on Hwy. 316:

• Exit at Sugarloaf Parkway exit and take a left at the top of the ramp.
• Stay in the left lane (but do not enter the first entrance to the campus).
• Proceed through the first traffic light at the Lakes Parkway intersection.
• Turn left at the next traffic light and enter the north entrance of the campus (the entrance is directly across the street from an apartment complex). 
• The Busbee Center (Building 700) will be the building located to your right.  
• Room 1203

If coming North on Interstate 85:

• Exit 105 (GA 120 E) to Lawrenceville and merge onto Duluth Hwy (Hwy 120).
• Follow the NW/GA120 E exit to Sugarloaf Parkway.
• Turn left at the traffic light onto Sugarloaf Parkway. 
• Proceed to the next traffic light and make a right turn into the campus entrance.
• The Busbee Center (Building 700) will be located on your right.
• Room 1203

If coming South on Interstate 85:

• Proceed on I-85 south to Sugarloaf Parkway
• Take Old Peachtree Rd EXIT 109 toward Sugarloaf Pkway
• Keep left to take the ramp toward Sugarloaf Parkway
• Keep right to take the Sugarloaf Parkway Ramp
• Turn left onto Sugarloaf Parkway NW.
• Gwinnett Technical College will be approximately two miles. 
• •Turn right at the first entrance (North Entrance) to the campus.
• The Busbee Center (Building 700) will be located on your right.  
• Room 1203

When using Mapquest or GPS, please enter the following address: 

5150 Sugarloaf Parkway, Lawrenceville, GA  30043