The ASTD Certification Institute's Certified Professional in Learning and Performance (CPLP) certification equips you with the tools to be the best in the field and lets employers know that you have real world, practical expertise that can be readily applied to the current work environment. CPLP gives you the capability, credibility and confidence to be a high performing contributor in your organization.

Join us for a Study Group and Prepare for your certification!

Mary Kay Wilcox will facilitate the session on Performance Improvement.

CPLP Study Group Session Ten

Session Description:

Performance Improvement encompass the specific technical skills and knowledge required for success in training and development (T&D). First, what is Performance Improvement and what makes it so important to the profession? Performance Improvement is a results-based, systematic process used to identify performance issues. T&D professionals use the process to analyze root causes; select, design, and implement solutions to address those issues; and measure the results of the solution with the goal of continually improving performance. One way that it differs from traditional training is that it focuses on identifying the true root causes of performance issues and their relevance to business goals before ever considering training as a solution.

Facilitator:

Mary Kay Wilcox, CPLP

Mary Kay is an instructional designer with The Home Depot. She creates performance improvement and learning solutions to benefit associates and managers in The Home Depot stores, Supply Chain, and Merchandising Execution Team, as well as, associates in the Store Support Center (the corporate headquarters) and customers through The Home Depot’s customer workshops.

Mary Kay has been developing performance improvement solutions since 1984 when she started in the learning and development field as a customer service representative at Thompson-Mitchell and Associates, and quickly moved to a marketing representative and associate consultant. Mary Kay has worked as an associate consultant with several firms in Atlanta including Media-Magic, Avatar International, and Decision-Resources. She retired from Delta Air Lines in 2007 where she was a senior instructional designer. At Delta she created instructor-led and eLearning solutions for airport customer service and air logistics.

Mary Kay holds a MS Human Resource Development from Georgia State University and earned her CPLP in 2012. When not working, she can be found sailing or enjoying her historic home in Henry County.

An email reminder with the link and call in information for the online meetings will be sent to registered attendees before each session.

Note: The Final Session (TBA) will be through a separate event registration. 

Non-members are welcome to join our study group and attend all sessions, except the Final Session, for a one-time charge of $90.

It is recommended study group participants purchase or have access to the ASTD Learning System.

Online meeting link and call in number will be emailed before the session.