Company Name Delta Dental
Position Name Training Manager
Level Mid Level
Position Description At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes. The Training Manager reports to the Director of Talent Development and Learning and leads a team of training professionals that supports our Enterprise Operations business, including our contact center and claims processing teams. The goal of this team is to work in partnership with our internal client business to deliver a best-in-class learner experience to our new hires and incumbent team members. This leader will have primary responsibility for the day-to-day leadership of a team of trainers in our Alpharetta, GA office. The Training Manager will also have responsibility for partnering with internal clients to develop near- and long-term learning strategies for our client businesses. This leader and their team work as a part of the larger Talent Development and Learning group and will collaborate cross-functionally with our Leadership Development, Instructional Design, Learning Technology, and other Training Delivery teams to drive consistency and efficiency across our team. We’re investing in our people and focused on building a culture of learning supported by a top-notch L&D team. This is a key leadership role within that team and will be an integral part of how we transform learning and development at Delta Dental. How you will make an impact: Manages and develops staff to achieve department objectives including determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports. Leads special projects assigned by the Director. Recommends and implements team policies and procedures. Leads the establishment and maintenance of annual and multi-year learning strategies for internal clients. Partners with peer leaders to ensure the maintenance of learning content and systems for internal clients. Will maintain relationships with departments throughout the Enterprise to ensure consistent and clear communication and processes. Oversees the evaluation of learning programs and oversees the implementation of internal systems and procedures to ensure cost effectiveness, consistency and quality of training program delivery. Designs and develops metrics to assess the effectiveness of the various learning programs and works with metrics to evaluate training delivered to ensure consistency, quality and effectiveness. Performs miscellaneous duties as assigned. What we look for: Advanced and thorough knowledge of training strategies, including team structure, program/content development, methods of delivery and program evaluation. Strong organizational/time management, project management skills, and multi-tasking abilities along with strong follow through skills. Strong communications skills with all levels within the company. Ability to work with others in a team environment. Detail oriented with strong analytic and problem-solving skills. Strong management skills. Analytical and problem-solving skills. Participates in developing and implementing enhancements and changes to the departmental procedures. A Bachelor’s degree preferred. Equivalent experience may be considered in lieu of degree. A minimum of 6 years related experience. A minimum of 2 years supervisory experience. Benefits and perks: 12 days starting vacation plus 11 holidays and your birthday off! Multiple medical insurance options: 100% paid or low cost premiums 100% paid dental insurance 100% paid vision insurance Onsite gym and/or gym discount and fitness incentive Culture of learning: substantial tuition reimbursement to improve your skills Career growth: we love promoting from within Strong commitment to work/life balance Technology allowance Social responsibility and volunteer opportunities At Delta Dental we: Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments. Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities. Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes. If you think this sounds like you, let’s chat. We would love to tell you more!
How to applyApply via our Careers site: https://jobs.lever.co/deltadental/f1bffd5d-34b8-43f2-8589-8f22b5d26eb0
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